FAQ

Q: Do your retro boots and flats follow U.S. standard sizing? How to choose the right size?


A: Yes, all our footwear follows U.S. standard sizing guidelines. To choose the right size:

  • Refer to the size chart on each product page, which includes detailed foot length and width measurements for boots and flats.
  • For retro boots: If you have wide feet, select our wide-width options; if you plan to wear thick socks with boots, size up by 0.5. Ankle boots and knee-high boots have consistent sizing, but we recommend checking shaft height measurements for a proper fit.
  • For flats: Most styles have a snug, true-to-size fit; if you prefer a looser fit, size up by 0.5. Platform flats may have a slightly different insole length—refer to product notes for details.
  • For lacing straps: Measure the circumference of your shoe’s ankle area and match it to the strap’s adjustable length range listed on the product page. Contact our customer service team for personalized strap fit recommendations.

Q: What materials are your retro boots, flats, and lacing straps made of, and are they durable?


A: We use high-quality, vintage-inspired materials that balance style and durability, meeting U.S. safety standards:

  • Retro Boots: Leather (cowhide, suede) for classic 1950s/1960s styles; synthetic leather for vegan options; rubber soles for slip resistance and long wear. Suede boots are treated with a water-repellent coating to prevent staining.
  • Retro Flats: Canvas for casual 1970s styles; leather for dressy vintage looks; jute soles for a bohemian retro vibe. All flats have reinforced toe caps to prevent wear and tear.
  • Lacing Straps: Leather, woven cotton, or nylon; metal buckles for secure adjustment. Straps are double-stitched for durability and can be trimmed to fit smaller shoe sizes if needed.

Q: How to clean and maintain retro footwear and lacing straps?


A: Follow these material-specific care guidelines to extend product lifespan:

  • Leather Boots/Flats: Wipe clean with a damp cloth; condition leather every 2-3 months with a leather conditioner to prevent cracking. Avoid exposing suede to water—use a suede brush to remove dirt and a suede protector spray for stain resistance.
  • Canvas Flats: Machine wash in cold water (remove laces first) on a gentle cycle; air-dry to prevent shrinking. Do not bleach or tumble dry.
  • Lacing Straps: Wipe leather straps with a damp cloth; hand-wash cotton/nylon straps in mild detergent. Avoid soaking metal buckles to prevent rusting.

Q: Do you offer bulk purchase discounts for vintage boutiques or costume designers?


A: Yes. We offer tiered discounts for bulk orders of retro boots, flats, and lacing straps, with additional benefits for businesses and organizations:

  • 20-49 units: 15% off retail price + free standard shipping + custom labeling options.
  • 50-99 units: 25% off retail price + free expedited shipping + bulk packaging + logo engraving on lacing strap buckles.
  • 100+ units: 35% off retail price + dedicated account manager + priority production (for customized items) + free shipping nationwide.

Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I exchange a product if the size is incorrect or the fit is not as expected?


A: Yes, provided the product is unworn/unused, with original tags and packaging intact, and the exchange is initiated within 30 days of delivery. You will need to request an RA number from customer service, return the incorrect item, and we will ship the replacement item free of charge via standard shipping. You are responsible for the return shipping cost unless the size error was due to our mistake (e.g., wrong size shipped). We recommend checking size charts and customer reviews carefully before purchase to minimize exchanges.