Shipping Policy
Shipping Coverage
We offer shipping services to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam). Shipping to PO boxes is available for lacing straps; for boots and flats, we deliver to physical addresses only to ensure safe handling.
Shipping Timeliness
| Product Type | Shipping Preparation Time | Shipping Method | Delivery Timeliness | Applicable Area |
|---|---|---|---|---|
| In-stock Retro Boots, Flats & Lacing Straps | 1 business day (protective packaging with shoe inserts to maintain shape) | Standard (USPS Priority) / Expedited (FedEx 2-Day) / Overnight (FedEx Overnight) | 3-5 / 2 / 1 business days | Continental U.S. |
| Customized Products (Adjusted Lacing Straps, Color-matched Boots) | 3-6 business days (customization + packaging) | Standard / Expedited | As above | All covered areas |
We recommend placing orders for limited-edition retro footwear or customized lacing straps at least 2 weeks in advance to allow sufficient delivery time.
Shipping Fees
| Shipping Method | Eligibility | Fee |
|---|---|---|
| Standard Shipping | All orders | Free for orders over $79; $6.99 for orders under $79 |
| Expedited Shipping | Continental U.S. only | $15.99 per order |
| Overnight Shipping | Continental U.S. only (orders placed before 1:00 PM PST) | $30.99 per order |
| Alaska/Hawaii Shipping | Alaska, Hawaii | $12.99 per order (free for orders over $129) |
All footwear is shipped with shoe inserts to maintain shape and prevent deformation; lacing straps are packed in dust-proof sleeves to avoid fraying or tangling during transit.
Order Tracking
- After the order is shipped, we will send you a confirmation email containing the tracking number, shipping method details, and a link to track your package directly via the courier’s website.
- For customized items, we will send production update emails (e.g., "Lacing Strap Length Adjustment Completed", "Retro Boot Color Matching Ready for Shipping") to keep you informed of the progress.
- You can also log in to the personal center on our official website and view the real-time order and logistics status in "My Orders".
- If the logistics information is not updated for more than 5 business days, or shows delivered but you have not received the goods, please contact customer service immediately for assistance.
Shipping Notes
- Leather retro boots are treated with a protective coating before shipping to prevent water damage; lacing straps are inspected for buckle functionality to ensure they work properly.
- Please inspect the outer packaging for damage before signing for delivery; if the shoe box is crushed or the strap packaging is torn, note it on the delivery receipt, take photos of the packaging, and contact us immediately to initiate a replacement.
- During U.S. holidays (e.g., Christmas, Black Friday, Halloween) and peak vintage fashion seasons, shipping timeliness may be delayed by 1-2 business days, subject to courier notifications. We recommend placing holiday orders in advance.